Galileo!!! ticketing training!!!!!!!!!!!!!!! learn free!!!!!!!!!

Galileo!!! ticketing training!!!!!!!!!!!!!!! learn free!!!!!!!!!

BASIC TRAINING COURSE

INTRODUCTION:

ACCESSING THE SYSTEM

SIGN ON	SON/ZXX
SIGN OFF	SOF
CHANGE AREA	S<AREA>
CHECK FOR ACTIVE WORKING AREA	OP/W*
CORRECT DOUBLE SIGN ON OR ERROR IN SIGN ON	SAI/XXXX

ENCODE AND DECODE

COUNTRY	.LE<COUNTRY NAME>	.LD<COUNTRY CODE>
AIRLINES	.AE<AIRLINE NAME>	.AD<AIRLINE CODE>
CITY	.CE<CITY NAME>	.CD<CITY CODE>
DISPLAY DETAILED RECORD	.AR<AIRLINE CODE>
AIRPORT INFORMATION	.CR<CITY CODE>
DISPLAY ALL COUNTRY DIVIDED INTO REGIONS	.RD
DISPLAY ALL THE STATES OF THE COUNTRY	.RD<COUNTRY CODE>

GIS (GALILEO INFORMATION SYSTEM)

DISPLAY CHAPTER INDEX	GG*
DISPLAY CHAPTER BY NUMBER OR NAME	GC*50 OR GC*CURRENCY
DISPLAY PAGE OF CURRENT CHAPTER	GP*20

RELAY

• COMPANION
• RESPONSE CAPTURE

LOCAL TIME

DISPLAY LOCAL TIME	@LT
LOCAL TIME OF SPECIFIC CITY	@LT<CITY CODE>
LOCAL TIME ON SPECIFIC DATE	@LT<CITY CODE><DDMMMYY>

MAPS

DISPLAY MAPS

C*MAP/<COUNTRY NAME>

DISPLAY CURRENCY

DISPLAY CURRENCY AND COUNTRY CODE	FBT*
DISPLAY CURRENCY BY COUNTRY CODE	FBT*NP
CURRENCY CONVERSION	FZI<CURRENCY CODE><AMOUNT><CURRENCY CODE>

TIMETABLE

CONVERT DISPLAYED AVAILABILITY TO TIME TABLE DISPLAY	TT
TIMETABLE FROM TODAY	TT<CITY PAIR>
TIMETABLE FOR SPECIFIED CARRIER AND DATE	TT<DATE><CITY PAIR>/<CARRIER CODE>
CHECK RETURN TIME TABLE ON SPECIFIC AIRLINE	TTR/<CARRIER CODE

MINIMUM CONNECTING TIME

DISPLAY FILL IN FORMAT FOR MINIMUM CONNECTING TIME	DCT
DISPLAY MINIMUM CONNECTING TIME	DCT<CITY CODE>
DISPLAY ROUTING FROM ONE PLACE TO ANOTHER	DCP<CITY PAIR>

AVAILABILITY

GENERAL AIR AVAILABILITY	A<DATE><CITY PAIR>
CARRIER SPECIFIC AIR AVAILABILITY	A<DATE><CITY PAIR>/<CARRIER CODE>
CARRIER SPECIFIC AIR AVAILABILITY THROUGH DIRECT ACCESS	A<DATE><CITY PAIR>*<CARRIER CODE>
AVAILABILITY THROUGH DIRECT ACCESS VIA SPECIFIC CITY	A<DATE><CITY PAIR>.<VIA CITY>*<CARRIER CODE>
FOR MORE CLASSES	A@#<LINE NO>
FOR 1 DAY LATER	A#1*<CARRIER>
FOR 1 DAY BEFORE	A-1*<CARRIER>

SELLING SEGMENT

SELL SEATS	0<NO. OF SEATS><CLASS OF SERVICE><LINE NO>
SELL SEATS ON CONNECTING FLIGHTS IN SAME CLASS	0<NO. OF SEATS><CLASS OF SERVICE><LINE NO>*
SELL SEATS ON CONNECTING FLIGHTS IN DIFFERENT CLASS	0<NO. OF SEATS><CLASS OF SERVICE><LINE NO><CLASS OF SERVICE><LINE NO>
DIRECT SELL	0<CARRIER CODE><FLIGHT NO.><CLASS><DATE><CITY PAIR>NN<NO. OF PAX>
PASSIVE SELL	0<CARRIER CODE><FLIGHT NO.><CLASS><DATE><CITY PAIR>AK<NO. OF PAX>
OPEN SELL.	0<CARRIER CODE>OPEN<CLASS><CITY PAIR>NO<NO. OF PAX>
BOOK SEGMENT WHEN WAITLIST CLOSED	0<CARRIER & FLT NO><CLASS><DATE><CITY PAIR>IN <PAX NO>
ARNK OR SURFACE	Y

CREATING BOOKING FILE:

                       

I)              NAME FIELD

ONE NAME AND SURNAME	N.<SURNAME>/<FIRST NAME><INITIAL>
MULTIPLE NAMES AND SAME SURNAMES	N.<NO OF PAX WITH SAME SURNAME><SURNAME>/<FIRST NAME><INITIAL>/<FIRST NAME><INITIAL>
CREATE AN INFANT NAME	N.I/<SURNAME>/<FIRST NAME><INITIAL> *DOB
CREATE A CHILD NAME	N.<SURNAME>/<FIRST NAME><INITIAL>*P-C05
GROUP NAME	N.G/<NO OF PAX><GROUP NAME>
CHANGE FIRST NAME OF A BOOKING FILE	N.P1@<SURNAME>/<FIRST NAME><INITIAL>
DELETE SECOND NAME OF A BOOKING FILE	N.P2@
DISPLAY ALL NAME ONLY	*N

    

II) PHONE FIELD

CREATE AGENT CONTACT NUMBER WITH AGENT'S REFERENCE	P.T*<AGENCY NAME><PHONE NO>REF <REF NAME>
CREATE PAX'S BUSINESS CONTACT	P.<CITY CODE>B*<NAME><PHONE NO>
CHANGE SECOND PHONE ITEM OF A BOOKING FILE	P.2@B*<NAME><PHONE NO>
DELETE SECOND PHONE ITEM OF A BOOKING FILE	P.2@

                                                                   

III) TICKETING FIELD

MINIMUM INPUT TO INDICATE THAT BOOKING IS TICKETED	T.T*
TICKETING TIME LIMIT	T.TAU/<DATE>/<TIME>
CHANGE A TIME LIMIT	T.@TAU/<DATE>/<TIME>
CHANGE TIME LIMIT TO TICKETED	T.@T*
DELETE TICKETING FIELD	T.@

IV) RECEIVED FIELD

CREATE A RECEIVED FIELD	R.<NAME>
DELETE A RECEIVED FIELD	R.@
CHANGE A RECEIVED FIELD	R.@<NAME>

V) END TRANSACTION

END TRANSACTION	E
END TRANSACTION AND RETRIEVE PNR	ER

RETRIEVING BOOKINGS

RETRIEVE BF BY RECORD LOCATOR OR PNR	*<PNR NUMBER>
RETRIEVE BF BY NAME	*-<SURNAME>/<NAME>
RETRIEVE BF BY INFANT NAME	*-I/<NAME>
RETRIEVE GROUP BF	*-G/<GROUP NAME>
REDISPLAY BOOKING FILE ONLY	*R
REDISPLAY ALL HIDDEN DATA OF BF	*ALL
BF LIST ON SPECIFIC DATE	LD/ALL/<DATE>-D
BF LIST ON SPECIFIC DATE AND SPECIFIC CARRIER	LD/ALL/<CARRIER CODE>/<DATE>-D

OPTIONAL FIELDS:

        OTHER SUPLIMENTARY INFORMATION (OSI)

ADVISE ALL AIRLINES IN PNR	SI.<AIRLINE CODE>*<FREE TEXT>
ADVISE AN AIRLINE ABOUT PAX IS VIP	SI.<AIRLINE CODE>*VIP <SURNAME>/<NAME> <INITIAL><POST>
CHANGE OSI FIELD	SI.<LINE NO>@<CARRIER CODE>*<FREE TEXT>
DELETE OSI	SI.<LINE NO>@
DELETE OSI IN RANGE	SI.<LINE NO> - <LINE NO>@

                                                                                                

  VENDOR REMARKS

SEND A VENDOR REMARK TO AIRLINE	V.A<CARRIER CODE>*<FREE TEXT> RF <NAME>
CHANGE VENDOR REMARKS	V.<LINE NO>@A<CARRIER CODE>*<FREE TEXT>
DELETE VENDOR REMARKS IN RANGE	V.<LINE NO> - <LINE NO>@
DISPLAY ALL INCOMING AND OUTGOING VENDOR REMARKS	*VR

NOTE PAD REMARKS

INPUT REMARKS	NP.<FREE TEXT>
DELETE	NP.<LINE NO>@
CHANGE	NP.<LINE NO>@<FREE TEXT>

TICKETING

CHECK HOW TO INSERT TICKET NUMBER ON SV OR MH	GC*200/5/SV   OR   GC*200/5/MH
GIVE SSR CARRIER'S TICKET NUMBER (TICKET NO. MUST BE WITH CHECK DIGIT NO.)	SI.P1/TKNM*<TICKET NO.> (SINGLE TICKET NO.)
GIVE SSR CARRIER'S CONJUNCTION TICKET NUMBER	SI.P1/TKNM*<TICKET NO.>-<TICKET NO.> SI.P1/TKNM*<TICKET NO.>/<TICKET NO.>
GIVE OSI CARRIER'S TICKET NUMBER	SI.<CARRIER CODE>*TKNM<TICKET NO.> SI.<CARRIER CODE>*TKNM<TICKET NO.>
SERIAL AND BREAK TICKET NO.	SI.<CARRIER CODE>*TKNM<TICKET NO>-<TICKET NO> SI.<CARRIER CODE>*TKNM<TICKET NO>/<TICKET NO>
TO INSERT AN INFANT TICKET NUMBER	SI.<CARRIER CODE>*TKNM<TICKET NO.>/INF

MANUAL SSR DATA

APIS (ADVANCE PASSENGER INFORMATION)PASSING PASSPORT DETAILS.

SI.P1/DOCS*P/PPTYPE/PPNO/POI/DOB/GENDER/PP EXP DATE/LASTNAME/FIRSTNAME

CHANGE STATUS OF SEGMENT

CHANGE STATUS OF SEGMENTS FROM TK/KK/KL TO HK	@<SEG NO>HK OR @2-4HK>
CHANGE STATUS OF SEGMENTS FROM HK TO RR	<@1RR OR @1-2RR>

CANCEL AIR SEGMENT

CANCEL ENTIRE ITINERARY	XI
CANCEL ONLY ONE SEGMENT	X<SEGMENT NO.>
CANCEL TWO DIFFERENT SEGMENTS	X<SEGMENT NO.>.<SEGMENT NO.>
CANCEL SIMULTANEOUS SEGMENTS	X<SEGMENT NO.>-<SEGMENT NO.>
CANCEL SERIAL SEGMENTS WITH ONE DIFFERENT SEGMENT	X<SEG. NO.>-<SEG. NO.>.<SEG. NO.>

ITINERARY MODIFICATIONS

REBOOK SEGMENT	@<SEG NO.>/<CARRIER CODE><FLIGHT NO.>
REBOOK SERIAL SEGMENTS WITH ONE DIFFERENT SEGMENT	@2-4.7/Y
REBOOK ENTIRE ITINERARY TO UNIQUE CLASS	@A/<CLASS>
REBOOK ENTIRE ITINERARY FOR PAX.	@A/<NO. OF PAX>
REBOOK SEGMENT FOR PAX.	@<NO. OF SEG>/<NO. OF PAX>
MOVE ONE SEGMENT TO FOLLOW ANOTHER SEGMENT	@<NO. OF SEG>S<NO. OF ANOTHER SEG>

SEND EMAIL

TYPE E-MAIL ADDRESS	MT.<EMAIL ADDRESS>
SEND EMAIL TO DEFAULT ADDRESS	EM
SEND E-MAIL TO DEFAULT ADDRESS AND RETRIEVE BOOKING	ERM
SENDING E-MAIL USING WEB SITE	WWW.VIEWTRIP.COM

FLIGHT INFORMATION

DISPLAY DETAILS OF THE FLIGHT ON SEGMENT 3 OF A BF	TTB3
DISPLAY DETAILS OF THE FLIGHT ON LINE 3 OF AVAILABILITY	TTL3

                                                           

CLONE PNR

COPY ALL SEGMENTS	RESALL
COPY ALL CUSTOMER DATA	REALL
COPY ALL SEGMENTS AND CUSTOMER DATA	REALLSALL

MILEAGE MEMBERSHIP FIELD

DISPLAY A LIST OF AIRLINES HAVING MILEAGE MEMBERSHIP AGREEMENT TABLE.	M*ALL
DISPLAY MILEAGE MEMBERSHIP AGREEMENT TABLE FOR TG	M*TG
ENTER GF MEMBERSHIP CARD FOR PAX 5 IN CASE OF MORE THAN 2PAX	M.P5/GF12342324
ENTER MULTIPLE MILEAGE CARD NO FOR PAX 2, SPECIFYING CROSS ACTUAL PARTICIPANTS LH, UA AND AC WHO ARE LISTED IN TG MILEAGE TABLE.	M.P2/TG123555/LH/UA/AC
ENTER MULTIPLE CARD NUMBER	M.P2/TG5547646-EK6645445
DELETE  MILEAGE MEMBERSHIP DATA FOR ALL PAX	M.@
DELETE ALL MILAEGE MEMBERSHIP[P DATA FOR PAX 2	M.2@

ADVANCE SEAT RESERVATION

DISPLAY SEAT CONFIGURATION MAP FOR SEGMENTS3	SM*S3
DISPLAY A LIST OF SEAT CHARACTERISTICS	SC*
DISPLAY SEAT AVAILABILITY MAP FOR SEGMENT 4	SA*S4
RESERVE NON SMOKING ASILE SEATS FOR PASSENGER 2 AND 4 ON ALL SEGMENTS	S.P2.4/NA
RESERVE NON SMOKING WINDOW SEAT PASSENGER 3 AND ALL SEGMENT	S.P3/NW
RESERVE SEATS 11A THROUGH 11C FOR PASSENGERS ON ALL SEGMENTS	S.11A-C
CANCEL SEATS FOR ALL PASSENGERS ON ALL SEGMENTS	S.@
CANCEL SEATS FOR PASSENGER 2 ON ALL SEGMENTS	S.P2@
DISPLAY SEAT RESERVATION CURRENTLY HOLD	*SD
CHANGE SEAT STATUS CODE TO HK	S.@*HK

DIVIDE BOOKING FILE

DIVIDE NAME	DP<NAME NO>
DIVIDE NAME FROM GROUP BOOKING	DG/<NO OF PAX> OR DG/<NO OF PAX>.P<NAME NO>

NOTES: FILE ENTRY F IS DONE TO FILE THE DIVIDED PNR. RECEIVED FORM AND END TRANSACTION HAS TO BE DONE TO SAVE THE MODIFICATION.

QUEUES

COUNT ALL QUEUES	QCA
ACCESS QUEUE 27	Q/27
MOVE TO NEXT PNR QUEUE	I
REMOVE PNR FROM QUEUE	QR
SIGN OUT OF QUEUE AND IGNORE BF	QXI
SEND MESSAGE TO GENERAL MESSAGE QUEUE	QEM
PLACE PNR ON OWN QUEUE 35	QEB/35
PLACE PNR ON ISSUING AGENCY’S QUEUE	QEB/<AGENCY ID>/45|46|47

PRINTING PNR                                                             ITINERARY PRINTING

RETRIEVE THE PNR                                                     CONNECT PRINT MANAGER

• GIVE ENTRY ------------*ALL                                        GIVE ENTRY----TKPDID
• CAPTURE IT IN NOTE PAD                                        PRINT ALL BOOKING FILE DATA ---P-*ALL
• GIVE PRINT COMMAND                                          CTRL+B (SCREEN PRINT

FARE DISPLAY

FARE DISPLAY	FD<DATE><CITY PAIR>
FOLLOW-UP ENTRIES
CARRIER SPECIFIC FARE DISPLAY	FD/BA
FARE DISPLAY FOR ONE WAY OR RETURN	FD-OW OR -RT
FARE DISPLAY FOR CHILD OR INFANT OR ADULT	FD*CH OR IN OR AD
CHANGE DESTINATION POINT	FDDAMS
CHANGE ORIGIN POINT	FDOLAX

FARE QUOTE (ITINERARY PRICING)

QUOTE APPLICABLE ADULT FARE FOR ALL PASSENGERS, ALL SEGMENTS, IN THE CLASS BOOKED (BASIC ENTRY)	FQ OR FQ:USD(FOR USD FARE)
QUOTE A BEST BUY FARE (BASIC ENTRY)	FQBB OR FQBB:USD
QUOTE FOR PASSENGERS 1 THROUGH 4 WITH PLATING CARRIER BA	FQP1-4/CBA
QUOTE FOR PASSENGERS 1 THROUGH 3 ADULT FARE,4 CHILD FARE &5 INFANT FARE WITH PLATING CARRIER AA	FQP13*AD.4*CH.5*IN
QUOTE FOR PASSENGER 1 CHILD FARE	FQP1*CH
QUOTE A BEST BUY FARE FOR PASSENGER 1 ADULT,2 CHILD & 3 INFANT WITH PLATING CARRIER UA	FQBBP1*AD.2*CH.3*IN/CUA
QUOTE FOR SEGMENTS 2 THOUGH 4	FQS2-4
QUOTE A BEST BUY FARE FOR SEGMENTS 2 AND 4	FQBBS2.4
FARE QUOTE WITH STOPOVER AT SEGMENTS 2 AND 4	FQO2.5
QUOTE FOR PASSENGERS 1 & 4 WITH PLATING CARRIER BA & WITH STOPOVER AT SEGMENTS 2 & 6	FQP1.4/CBA/O2.6
SPECIFIED SELLING AND TICKETING COUNTRIES IF OTHER THAN OWN SOLD IN INDIA TICKET IN BANGLADESH	FQ.DELDAC
FARE QUOTE EXEMPTING ALL TAXES	FQTE
FARE QUOTE EXEMPTING SPECIFIC UT TAXES	FQTE-UT
FARE QUOTE EXEMPTING ALL TAXES FOR A COUNTRY IN ( INDIA)	FQTE-IN*
FOLLOW UP ENTRIES
REDISPLAY FARE QUOTE	FQ*
REDISPLAY FARE QUOTE BEST BUY	FQBB*
REBOOK BEST BUY ITINERARY	FQBBK
CANCEL ALL FIELD FARES	FXALL
CANCEL ALL FILED FARES 2	FX2

FARE SHOPPING WITHOUT A BOOKING FILE

FARE SHOPPING FOR ONE WAY IN USD	FSKTM01JULLHR|:USD
FARE SHOPPING FOR ROUND TRIP  IN USD	FSKTM01JULLHR30JULKTM|:USD
FARE SHOPPING FOR 3 PASSENGER	FS3KTM01JULLHR

FARE SHOPPING LOWEST SEARCH REGARDLESS OF FLIGHT AVAILABILITY    

FARE SHOPPING FOR ONE WAY IN USD	FSAKTM01JULLHR|:USD
FARE SHOPPING FOR ROUND TRIP  IN USD	FSAKTM01JULLHR30JULKTM|:USD

FARE QUOTE PLANNER

QUOTE FOR UNBOOKED ROUTING ON ANY CARRIER AND ANY CLASS	FQP<CITY PAIR><ORIGINATING CITY>
QUOTE FOR UNBOOKED ROUTING USING SPECIFIC CARRIER IN SPECIFIC CLASS	FQP<ORIGINATING CITY>|<CARRIER CODE>.<CLASS><DESTINATION>

NOTE: FOR CARRIER +YY      FOR NO STOPOVER X-      FOR SURFACE -- --

                   

PAST DATE QUICK RETRIEVAL

RETRIEVE BF BY RECORD LOCATOR	PQ/R-PNR
RETRIEVE BF BY A DATE AND NAME	PQ/31DEC04-GURUNG
RETRIEVE BF BY DATE RANGE AND NAME	PQ/01DEC04-31DEC04-GURUNG

DISPLAY HISTORY

DISPLAY ALL HISTORY OF PNR.	*H
DISPLAY HISTORY OF SERVICE INFORMATIONS.	*HSI

VIEW PNR (SQ / CX / MH)

TO GO INTO CX SYSTEM	@@CX/VIEW PNR
DISPLAY CX PNR	*<CX PNR>
DROP OUT FROM CX SYSTEM	I OR @@1G

CLAIM GULF PNR

TO CLAIM GF PNR	C/<AIRLINE CODE > *<AIRLINE PNR>
	C/<AIRLINE CODE>/OK

CLAIM QF / KQ / LH PNR

TO BE DONE BY AIRLINES	ES/P<PCC>-B
	RFPAX AND ER
TO BE DONE BY 1G AGENTS	C/<AIRLINE CODE>* PNR
	C/<AIRLINE CODE>/OK
	R.PAX & ER

IMPORTANT NOTES:

1.     WHEN DIVIDING A PNR, ALWAYS REMEMBER TO CHECK FOR VENDOR LOCATOR (AIRLINE PNR) IN BOTH THE PNRS.

2.     CHANGES SHOULD BE MADE ONLY AFTER ALL THE PNRS HAVE RECEIVED THE VENDOR LOCATOR.

3.     ALWAYS REMEMBER TO CHECK FOR O* SIGN BESIDE THE ARRIVAL TIME AFTER CREATING PNRS WITH HS SEGMENTS.

4.      WHILE PRICING, IF THE SYSTEM DOES NOT AUTO PRICE THE ITINERARY , CHECK FARE RULES FOR SALES RESTRICTIONS, TRAVEL RESTRICTIONS , COMBINATIONS, CHILD DISCOUNT ,STOPOVERS ETC.

5.     ALWAYS REMEMBER TO CHECK QUEUES FOR HX ,UC , UN , UU , US , NO SEGMENTS AND REMOVE THEM .

YOU CAN FIND THE QUEUE DESCRIPTION BY ENTERING H/PAQ.

6.     CHECK FOR VENDOR REMARKS FOR MESSAGES FROM AIRLINES BY CHECKING Q/16 BEFORE ISSUING THE TICKET.

THANKS FOR CHOOSING GALILEO!!!

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